Shipping Overview

Unity Ridge Coffee coordinates shipping in close collaboration with our buyers to ensure clarity, reliability, and alignment with logistical needs. Because our coffees are sourced and delivered through wholesale and trade channels, shipping terms vary by order, destination, and volume.

All shipments are confirmed directly prior to dispatch.

 

Shipping Options

Shipping arrangements are discussed and confirmed at the time of ordering and may include:

• Domestic delivery from U.S. warehouses (where applicable)
• International freight coordinated from origin
• Buyer-arranged pickup or freight forwarding

Specific delivery timelines depend on coffee availability, destination, and logistics schedules.

 

Incoterms & Delivery

Unity Ridge Coffee supports multiple delivery terms depending on buyer preference and shipment structure. Incoterms, freight responsibility, and delivery points are agreed upon prior to shipment.

Clear communication ensures expectations are aligned before coffee moves.

 

Receiving Your Coffee

Buyers are responsible for receiving shipments at the agreed delivery location. Upon arrival, we recommend:

• Inspecting bags or cartons for visible damage
• Confirming quantities against shipping documentation
• Notifying Unity Ridge promptly of any issues

Proper receiving procedures help ensure quality and accountability throughout the supply chain.

 

Damages & Claims

If coffee arrives with visible damage or discrepancies:

• Note any issues on the delivery receipt at the time of delivery
• Take photos where applicable
• Contact Unity Ridge Coffee promptly

We will work with buyers and logistics partners to review and address concerns in accordance with agreed shipping terms.

 

Returns Policy

Due to the nature of coffee as an agricultural and consumable product, returns are not accepted once coffee has shipped or been received, except in cases of confirmed shipping damage or fulfillment error.

All concerns are handled on a case-by-case basis with fairness and transparency.

 

Sample Shipping

Samples are shipped separately from commercial orders and are intended for evaluation purposes only.

• Samples are typically complimentary for qualified buyers
• Shipping costs may apply depending on destination
• Sample availability is subject to lot status

 

Questions About Shipping?

We encourage buyers to discuss logistics early in the ordering process. Clear communication helps ensure smooth delivery and long-term partnership.

For questions regarding shipping, receiving, or logistics coordination, please contact us directly.